Troubleshooting 101 - The Basics
Any time you start having problems with XSI, here's the first things you should try. Especially if XSI starts acting weirdly where just yesterday everything was just fine.
Run runonce.bat runonce.bat does a lot of what happens during installation (it re-registers DLLs and SPDLs) and it is a lot faster than removing and then reinstalling XSI.
- Exit XSI
- Open an XSI command prompt (click Start > All Programs > Softimage Products > Softimage XSI 7.01)
- Run this command
- runonce.bat
- Start XSI and see if the problem still occurs.
Tip - If the problem still occurs, you may want to check if runonce.bat reported any errors. To do that, you may want to redirect the runonce.bat output to a text file (eg run this command: runonce.bat > runonce.log). Then you can open the log file and check for errors. Note that you can ignore the error about sidiolayer.dll. That DLL is installed only if you have an Avid Mojo.
Rename your User folder. The User folder is where XSI stores custom preferences as well as user-defined layouts, views, plugins and addons.
- Exit XSI
- Rename your User folder (for example, rename C:\users\steve\Softimage\XSI_7.01 to C:\users\steve\Softimage\XSI_7.01.bak). This resets all the preferences to the factory defaults.
- Start XSI.
