Troubleshooting 101 - The Basics
Any time you start having problems with Softimage, here's the first things you should try. Especially if Softimage starts acting weirdly where just yesterday everything was just fine.
Run runonce.bat runonce.bat does a lot of what happens during installation (it re-registers DLLs and SPDLs) and it is a lot faster than removing and then reinstalling Softimage.
- Exit Softimage
- Open an XSI command prompt (click Start > All Programs > Autodesk > Autodesk Softimage 7.5 > Command Prompt)
- On Vista, right click the Command Prompt shortcut and click Run as Administrator.
- Run this command
- runonce.bat
- Start Softimage and see if the problem still occurs.
Tip - If the problem still occurs, you may want to check if runonce.bat reported any errors. To do that, you may want to redirect the runonce.bat output to a text file (eg run this command: runonce.bat > runonce.log). Then you can open the log file and check for errors. It is ok if a few DLLs such as 'gl4emult.dll' refuse to register.
Rename your User folder. The User folder is where XSI stores custom preferences as well as user-defined layouts, views, plugins and addons.
- Exit Softimage
- Rename your User folder (for example, rename C:\users\stblair\Autodesk\Softimage_7.5 to C:\users\stblair\Autodesk\Softimage_7.5.bak). This resets all the preferences to the factory defaults.
- Start Softimage.
