Category:Support

XSI Support Information

Quick links to support info on softimage.com

Quick Links

• SOFTIMAGE|NET (http://community.softimage.com/index.php)
• Sblair's blog (http://community.softimage.com/blog.php?u=125)
• XSI Support Blog
• XSI List (http://www.softimage.com/community/discussion_groups/Default.aspx)
• XSI Base (http://www.xsibase.com)
• XSI Blog (http://www.xsi-blog.com)
• CgTalk XSI (http://forums.cgsociety.org/forumdisplay.php?s=&forumid=24)

Troubleshooting

• Troubleshooting 101
• Videos
• Vista
• Dongles
• Errors
• Process Monitor
• Clean Booting
• Startup Problems

Categories

• Setup
• Licensing
• XSI SDK
• Scripting

XSI Issues

• XSI is acting weird - Troubleshooting 101
• XSI crashes or freezes at startup
• Licensing Help
• Troubleshooting

Recent Support Articles

NEW Check out the XSI Support Blog

• Wacom Tablet Error at Startup
• INFO: Vista and the License Manager
• Support How To Videos
• Vista Known Issues
• INFO: What Licenses do you need for a render farm?
• Troubleshooting Startup Problems

Top Support Articles

• INFO: Understanding XSI Licensing
  Want to know what just what those license tokens mean? This page documents the different license tokens you see when you run SPMstat.

• INFO: Understanding Rendering Licensing
  Want to know what "12x Rendering Power" means? Or how to set up a "mini-render farm" with your XSI Advanced license? Or how many CPUs you can use for rendering? Then check out this page.

Troubleshooting

• Troubleshooting for XSI 6
• Troubleshooting Startup Problems

• WARNING : 3000 - Missing OpenGL extension

• WARNING : 3000 - RT shader DLL (Cg_Shaders.dll) not found in path

• This application failed to start because ilcor10.dll was not found.

• "Failed to save scene before system failure" errors

• "Component Transfer Error" during installation

• Conflicts with Firewalls, Security Software, and other Applications

• Troubleshooting Articles for XSI 5.x

How To Articles

• Setting up a server install for XSI 6

• How To: Set Up Distributed Rendering Some tips for setting up distributed rendering with the the mental ray standalone. A work-in-progress page.

• How To: Set the /3GB Switch Even if you don't have 3GB or more of memory, setting the /3GB switch is one of the first things you should try when you have memory or performance problems with XSI on 32-bit Windows.

• How To Articles for XSI 5.x

B

• Behavior

C

• Cannot load specific dictionary
• Cannot open scene after a save

E

• ERRMSG - XSI only works in small fonts mode
• ERROR : 2000 - Library not found
• ERROR : 2000 - Unable to create object ... moaudio.dll
• ERROR : ActiveX component can't create object: 'Scripting.FileSystemObject'
• Error: No Interactive License Available
• Error: Unable to contact service Manager

F

• FAQ: SPMStats Output in XSI
• FC5 slow saves to network locations
• FedoraCore
• Foundationおよび学生・教員版のインストール

G

• Getting your 6.5 license
• Getting your XSI 6.0 license (Linux)

H

• How To: Generate a Dongle Request Code
• How To: Generate and Submit a License Request
• How To: Install Dongle Driver on 64-bit Windows
• How To: Install SPM
• How To: Install SPM on 64-bit Windows
• How To: Install XSI on a standalone computer
• How To: Install Your License Key
• How To: Install the Dongle Driver
• How To: Reset the dongle time
• How To: Set Up Distributed Rendering
• How To: Set Up Satellite Rendering

H cont.

• How To: Set the /3GB Switch
• How to report LINUX issues

I

• INFO: Audio on Linux with OpenQuickTime
• INFO: Getting Your Foundation License
• INFO: PIC file format
• INFO: Python on 64-bit Vista
• INFO: Understanding Rendering Licensing
• INFO: Understanding XSI Licensing
• INFO: XSIBatch Return Values and Error Codes
• Installing Essentials or Advanced
• Installing Foundation/Student-Teacher
• Installing mental ray as a render slave
• Installing the SPM license server
• Installing the Trial Version of XSI

N

• NO DEFINITION SPECIFICATION

P

• PRB: Cannot get BatchServe to work with XSI 5.1
• PRB: Cannot run SPM Setup Program
• PRB: Legs on a Biped rig pop to the opposite side
• PRB: Raycast polygon selection selects extra polygons
• PRB: The storage folder c:/users/username/Softimage/XSI 6.0 cannot be found

R

• Runonce.bat

S

• SLP Licensing
• SPM FATAL ERROR - Unrecoverable application error
• SPM FATAL ERROR - Wrong SYSTEM ID
• SPM FATAL ERROR - can't access dongle at -SLP
• SPM FATAL ERROR - can't open port IBU for dongle type SI0
• SPM FATAL ERROR - keylevel already used up

S cont.

• Scene could not be
• Setting up a server install
• Support How To Videos
• Support News Archive
• Support XSI 5 Archive

T

• Troubleshooting - Clean booting your computer
• Troubleshooting - ERR: Huge system time changes; cannot compensate
• Troubleshooting - ERROR : 2000 - A procedure couldn't be found in library (Cg Shader)
• Troubleshooting - Errors, Warnings, and other messages
• Troubleshooting - Failed to save Scene before system failure
• Troubleshooting - Successfully saved Scene before system failure
• Troubleshooting - WARNING : 3000 - Missing OpenGL extension
• Troubleshooting - WARNING : 3000 - RT shader DLL (Cg Shaders.dll) not found in path
• Troubleshooting - ilcor10.dll not found
• Troubleshooting 101 - The Basics
• Troubleshooting Application Conflicts
• Troubleshooting License Installation Problems
• Troubleshooting Render Problems
• Troubleshooting Startup Problems
• Troubleshooting with Process Monitor
• Troubleshooting: How to clean boot your computer

U

• Unable to initialize the cross thread notifier
• Upgrading From Foundation to Essentials 6.5

W

• Wacom Tablet Error at Startup

X

• XSI DirectX9 Display - XSI could not create a DirectX9 surface
• XSI Support Blog