Category:Support

Softimage Support Information

Quick links to support info on autodesk.com

Quick Links

• The AREA (http://area.autodesk.com/forum/autodesk-softimage/)
• XSI List (http://www.softimage.com/community/discussion_groups/Default.aspx)
• XSI Base (http://www.xsibase.com)
• XSI Blog (http://www.xsi-blog.com)
• CgTalk XSI (http://forums.cgsociety.org/forumdisplay.php?s=&forumid=24)

Install Guides

• SI 2010 (Win) (http://softimage.wiki.softimage.com/adlmdocs/softimage_2010_installation_guide_windows.pdf)
• SI 2010 (Linux) (http://softimage.wiki.softimage.com/adlmdocs/softimage_2010_installation_guide_linux.pdf)

• License Admin. (http://softimage.wiki.softimage.com/adlmdocs/LicenseAdministrationGuide.pdf)
• SI 7.5 (Win) (http://softimage.wiki.softimage.com/adlmdocs/softimage_7.5_installation_guide_windows.pdf)
• SI 7.5 (Linux) (http://softimage.wiki.softimage.com/adlmdocs/softimage_7.5_installation_guide_linux.pdf)

Troubleshooting

• Troubles 101
• Videos
• Vista
• Dongles
• Errors
• Process Monitor
• Clean Booting
• Startup Problems

Categories

• Setup
• Licensing
• XSI SDK
• Scripting

Softimage Issues

• Setting up your 2010 network license
  

  Here's a quick overview of how to install and license the network license version of Softimage 2010.

• Silent install for 2010
• Error: No Interactive Network License Available
• Installing your 7.5 license with LMTOOLS
• Wacom Tablet Error at Startup

"How To" and "INFO" Articles

• INFO: Optimizing previews and render regions
• How To: Set Up Distributed Rendering Some tips for setting up distributed rendering with the the mental ray standalone. A work-in-progress page.

• INFO: What Licenses do you need for a render farm?

Support KB Articles

• TS14104789 (http://usa.autodesk.com/getdoc/id=TS14104789) Resetting user preferences and customizations (2009-Nov-03)
• TS14034584 (http://usa.autodesk.com/getdoc/id=TS14034584) Cannot run Softimage in Network or Standalone mode (2009-Oct-31)
• TS14092874 (http://usa.autodesk.com/getdoc/id=TS14092874) Diagnosing license problems on a Softimage workstation (2009-Oct-30)
• TS14086781 (http://usa.autodesk.com/getdoc/id=TS14086781) Using different versions of Python in Softimage (2009-Oct-28)
• TS14040297 (http://usa.autodesk.com/getdoc/id=TS14040297) Softimage and registry cleaners (2009-Oct-27)
• TS14021083 (http://usa.autodesk.com/getdoc/id=TS14021083) Installing Softimage from the command line (2009-Oct-27)
• TS14076380 (http://usa.autodesk.com/getdoc/id=TS14076380) Installing add-ons when you have multiple workgroups (2009-Oct-26)
• TS14076125 (http://usa.autodesk.com/getdoc/id=TS14076125) Using the old (pre-ICE) particle system (2009-Oct-26)
• TS14068523 (http://usa.autodesk.com/getdoc/id=TS14068523) Adding connection icons to shader compound PPGs (2009-Oct-23)
• TS14068531 (http://usa.autodesk.com/getdoc/id=TS14068531) Support for Softimage 2010 on Windows 7 (2009-Oct-23)
• TS14049693 (http://usa.autodesk.com/getdoc/id=TS14049693) ERROR : 2006 - Unexpected failure at line 23 of TransformUVs.js (2009-Oct-20)
• TS14044819 (http://usa.autodesk.com/getdoc/id=TS14044819) Checking whether a custom property is a character key set (2009-Oct-19)
• TS14041450 (http://usa.autodesk.com/getdoc/id=TS14041450) LTU.exe - Entry Point Not Found (2009-Oct-19)
• TS14040325 (http://usa.autodesk.com/getdoc/id=TS14040325) Viewport display problems when changing subdivision (2009-Oct-18)
• TS14040315 (http://usa.autodesk.com/getdoc/id=TS14040315) Setting values on local copies of custom renderer properties (2009-Oct-18)
• TS14040254 (http://usa.autodesk.com/getdoc/id=TS14040254) Licensing Error with error code 110 when activating a standalone license (2009-Oct-17)
• TS14039788 (http://usa.autodesk.com/getdoc/id=TS14039788) FBXImport command always adds to scene instead of merging (2009-Oct-16)
• TS14012795 (http://usa.autodesk.com/getdoc/id=TS14012795) Setting defaults for viewport settings (2009-Oct-13)
• TS14012663 (http://usa.autodesk.com/getdoc/id=TS14012663) Changing the licensing method (2009-Oct-13)
• TS14007298 (http://usa.autodesk.com/getdoc/id=TS14007298) ICE tree cannot resolve attribute references (2009-Oct-12)
• TS14007426 (http://usa.autodesk.com/getdoc/id=TS14007426) Opening a scene enables Face Robot and switches to the Face Robot layout (2009-Oct-12)
• TS14003709 (http://usa.autodesk.com/getdoc/id=TS14003709) Setting PPGLayout.Logic in Python (2009-Oct-10)
• TS13990531 (http://usa.autodesk.com/getdoc/id=TS13990531) Migrating preferences from the command line (2009-Oct-09)
• TS13991007 (http://usa.autodesk.com/getdoc/id=TS13991007) Setting up a network license on Vista (2009-Oct-09)
• TS13995178 (http://usa.autodesk.com/getdoc/id=TS13995178) Crosswalk not available in Softimage (2009-Oct-09)
• TS14000577 (http://usa.autodesk.com/getdoc/id=TS14000577) XSI.exe always takes Advanced licenses (2009-Oct-09)
• TS14002893 (http://usa.autodesk.com/getdoc/id=TS14002893) Setting up a silent install with SiteDeploy.ini (2009-Oct-09)
• TS13901061 (http://usa.autodesk.com/getdoc/id=TS13901061) Cannot run 2010 Trial
• TS13885299 (http://usa.autodesk.com/getdoc/id=TS13885299) Face Robot sample scenes appear to be corrupted (2009-Sep-16)
• TS13842258 (http://usa.autodesk.com/getdoc/id=TS13842258) Turning on Customer Error Reporting (CER) (2009-Sep-08)
• TS13834108 (http://usa.autodesk.com/getdoc/id=TS13834108) Replacing the default splash screen (2009-Sep-04)
• TS13622388 (http://usa.autodesk.com/getdoc/id=TS13622388) Invalid product key (2009-Sep-04)
• TS13832580 (http://usa.autodesk.com/getdoc/id=TS13832580) Limiting the number of threads used by Softimage (2009-Sep-03)
• TS13830090 (http://usa.autodesk.com/getdoc/id=TS13830090) Softimage always starts up in the Face Robot layout (2009-Sep-02)
• TS13828343 (http://usa.autodesk.com/getdoc/id=TS13828343) Overriding parameters on multiple materials (2009-Sep-01)
• TS13827885 (http://usa.autodesk.com/getdoc/id=TS13827885) ERROR: 2000 - Unable to create object [CLSID{A8BF89CA-1025-11D2-B5FD-006094EB029C}]: %SUMATRAPATH%moaudio.dll (2009-Sep-01)
• TS13783212 (http://usa.autodesk.com/getdoc/id=TS13783212) Running runonce.bat to reregister DLLs and SPDLs
• TS13823005 (http://usa.autodesk.com/getdoc/id=TS13823005) Softimage license server conflicts with other product license server (2009-Aug-31)
• TS13822510 (http://usa.autodesk.com/getdoc/id=TS13822510) Setting up a license server for a combination of Maya, 3ds Max, Softimage, Mudbox, and MotionBuilder licenses (2009-Aug-31)
• TS13822453 (http://usa.autodesk.com/getdoc/id=TS13822453) Network licenses and hardware upgrades (2009-Aug-31)
• TS13822478 (http://usa.autodesk.com/getdoc/id=TS13822478) Sprite shader and alpha transparency (2009-Aug-31)
• TS13780212 (http://usa.autodesk.com/getdoc/id=TS13780212) Video Troubleshooting 101: Softimage cannot find the license server (2009-Aug-28)
• TS13816872 (http://usa.autodesk.com/getdoc/id=TS13816872) Combining licenses (2009-Aug-28)
• TS13541551 (http://usa.autodesk.com/getdoc/id=TS13541551) Creating multiple license server services (2009-Aug-25)
• TS13753476 (http://usa.autodesk.com/getdoc/id=TS13753476) Error: MEM 0.6 fatal 031008: can't allocate (2009-Aug-22)
• TS13780301 (http://usa.autodesk.com/getdoc/id=TS13780301) warn 052006: cannot invert a transformation matrix (2009-Aug-23)
• TS13737415 (http://usa.autodesk.com/getdoc/id=TS13737415) Video Troubleshooting 101: The License Server (2009-Aug-19)
• TS13749804 (http://usa.autodesk.com/getdoc/id=TS13749804) Load Scene and Save Scene dialog boxes do not appear (2009-Aug-16)
• TS13749735 (http://usa.autodesk.com/getdoc/id=TS13749735) Menus do not display correctly on secondary monitor (2009-Aug-15)
• TS13747693 (http://usa.autodesk.com/getdoc/id=TS13747693) Video Troubleshooting 101 (2009-Aug-14)
• TS13737466 (http://usa.autodesk.com/getdoc/id=TS13737466) Autodesk Network License Manager 11.6.1 (2009-Aug-13)
• TS13724257 (http://usa.autodesk.com/getdoc/id=TS13724257) Hiding the output image when rendering from the Softimage user interface (2009-Aug-10)
• TS13723440 (http://usa.autodesk.com/getdoc/id=TS13723440) Flipbook crashes when you click File > Export (2009-Aug-10)
• TS13706766 (http://usa.autodesk.com/getdoc/id=TS13706766) Creating a keyboard shortcut for the Preview command (2009-Aug-08)
• TS13719689 (http://usa.autodesk.com/getdoc/id=TS13719689) Crosswalk FBX support for multiple UVs (2009-Aug-08)
• DL13717717 (http://usa.autodesk.com/getdoc/id=DL13717717) Autodesk Licensing Server Tools 11.5 (2009-Aug-07)
• TS13706766 (http://usa.autodesk.com/getdoc/id=TS13706766) Suppressing the "Do you want to save" prompt when you quit Softimage (2009-Aug-05)
• TS13706530 (http://usa.autodesk.com/getdoc/id=TS13706530) Creating custom locations for compounds (2009-Aug-05)
• TS13633389 (http://usa.autodesk.com/getdoc/id=TS13633389) Turning a light into a projector (2009-Jul-30)
• TS13621903 (http://usa.autodesk.com/getdoc/id=TS13621903) Error: The application failed to initialize properly (0xc0150002) (2009-Jul-29)
• TS13620776 (http://usa.autodesk.com/getdoc/id=TS13620776) Light shines through objects (2009-Jul-28)
• TS13587543 (http://usa.autodesk.com/getdoc/id=TS13587543) FLEXnet Licensing error:-97,121 (2009-Jul-22)
• TS13586588 (http://usa.autodesk.com/getdoc/id=TS13586588) Slower startup after setting up satellite rendering (2009-Jul-22)
• TS13577388 (http://usa.autodesk.com/getdoc/id=TS13577388) "Access is denied" errors during satellite rendering (2009-Jul-20)
• TS13576896 (http://usa.autodesk.com/getdoc/id=TS13576896) Error: The plug-in is not compatible with the current platform (2009-Jul-20)
• TS13577108 (http://usa.autodesk.com/getdoc/id=TS13577108) Linux: Cannot play back audio in Softimage when another application is accessing the sound card (2009-Jul-20)
• TS13572797 (http://usa.autodesk.com/getdoc/id=TS13572797) Changing the output path for mi file exports (2009-Jul-17)
• TS1357156 (http://usa.autodesk.com/getdoc/id=TS1357156) Exporting mi files with ExportMI2File (2009-Jul-17)
• TS13571488 (http://usa.autodesk.com/getdoc/id=TS13571488) Changing the default directory structure for projects (2009-Jul-17)
• TS13556534 (http://usa.autodesk.com/getdoc/id=TS13556534) Product Support Video: Using events for pre- and post-render scripts (2009-Jul-17)
• TS13566041 (http://usa.autodesk.com/getdoc/id=TS13566041) Pre-render and post-render scripts (2009-Jul-17)
• TS13567348 (http://usa.autodesk.com/getdoc/id=TS13567348) Creating a texture space control on a property page (2009-Jul-17)
• TS13419971 (http://usa.autodesk.com/getdoc/id=TS13419971) Loading older scenes that contain volumic light effects (2009-Jul-15)
• TS13550180 (http://usa.autodesk.com/getdoc/id=TS13550180) Softimage render licensing (2009-Jul-14)
• TS13541487 (http://usa.autodesk.com/getdoc/id=TS13541487) audiodisplayfiles (.adf) files (2009-Jul-11)
• TS13541480 (http://usa.autodesk.com/getdoc/id=TS13541480) dsprojectinfo file (2009-Jul-11)
• TS13541455 (http://usa.autodesk.com/getdoc/id=TS13541455) Creating a Softimage project without running Softimage (2009-Jul-11)
• TS13541449 (http://usa.autodesk.com/getdoc/id=TS13541449) Saving scenes outside of projects (2009-Jul-11)
• TS13541215 (http://usa.autodesk.com/getdoc/id=TS13541215) Cannot add a project in the Project Manager (2009-Jul-10)
• TS13525006 (http://usa.autodesk.com/getdoc/id=TS13525006) Invalid project error when saving a scene (2009-Jul-08)
• TS13522800 (http://usa.autodesk.com/getdoc/id=TS13522800) Display problems in OpenGL viewports when using selection tools (2009-Jul-08)
• TS13514010 (http://usa.autodesk.com/getdoc/id=TS13514010) Render Tree does not display shaders connected to Material node (2009-Jul-06)
• TS13510724 (http://usa.autodesk.com/getdoc/id=TS13510724) Warning: objects were not saved normally (2009-Jul-03)
• TS13498182 (http://usa.autodesk.com/getdoc/id=TS13498182) License Management Utility has stopped working (2009-Jun-29)
• TS13487723 (http://usa.autodesk.com/getdoc/id=TS13487723) Product Support Video: Debugging scenes (2009-Jun-26)
• TS13468716 (http://usa.autodesk.com/getdoc/id=TS13468716) Product Support Video: Troubleshooting startup crashes with Process Monitor (2009-Jun-25)
• TS13473421 (http://usa.autodesk.com/getdoc/id=TS13473421) Error: No Interactive Network License Available {2009-Jun-23)
• TS13443934 (http://usa.autodesk.com/getdoc/id=TS13443934) BA_Volume warning about lookup table size when rendering ICE particles (2009-Jun-17)
• TS13414068 (http://usa.autodesk.com/getdoc/id=TS13414068) ERROR: ActiveX component can't create object (2009-June-15)
• TS13384366 (http://usa.autodesk.com/getdoc/id=TS13384366) Softimage crashes at startup when Digital Persona installed (2009-June-15)
• TS13396844 (http://usa.autodesk.com/getdoc/id=TS13396844) Setting up network licenses (2009-June-15)
• TD13386202 (http://usa.autodesk.com/getdoc/id=TD13386202) Setting up Softimage to use multiple license servers (2009-Jun-09)
• TS13376704 (http://usa.autodesk.com/getdoc/id=TS13376704) Error: The serial number you entered is not valid (2009-Jun-05)
• TS13285880 (http://usa.autodesk.com/getdoc/id=TS13285880) Satellite rendering causes fatal mental ray errors (2009-May-15)

C

• Cannot load specific dictionary
• Cannot open scene after a save

E

• ERRMSG - XSI only works in small fonts mode
• ERROR : 2000 - Library not found
• ERROR : 2000 - Unable to create object ... moaudio.dll
• ERROR : ActiveX component can't create object: 'Scripting.FileSystemObject'
• Error: No Interactive License Available
• Error: No Interactive Network License Available
• Error: Unable to contact service Manager

F

• FAQ: SPMStats Output in XSI
• FC5 slow saves to network locations
• FedoraCore
• Foundationおよび学生・教員版のインストール

G

• Getting your 6.5 license
• Getting your XSI 6.0 license (Linux)

H

• How to report LINUX issues
• How To: Generate a Dongle Request Code
• How To: Generate and Submit a License Request
• How To: Install Dongle Driver on 64-bit Windows
• How To: Install SPM
• How To: Install SPM on 64-bit Windows
• How To: Install the Dongle Driver
• How To: Install XSI on a standalone computer
• How To: Install Your License Key
• How To: Reset the dongle time
• How To: Set the /3GB Switch
• How To: Set Up Distributed Rendering
• How To: Set Up Satellite Rendering

I

• INFO: Audio on Linux with OpenQuickTime

I cont.

• INFO: Getting Your Foundation License
• INFO: Optimizing previews and render regions
• INFO: PIC file format
• INFO: Python on 64-bit Vista
• INFO: Setting up a linear color space workflow
• INFO: Understanding Rendering Licensing
• INFO: Understanding XSI Licensing
• INFO: XSIBatch Return Values and Error Codes
• Installing Essentials or Advanced
• Installing Foundation/Student-Teacher
• Installing mental ray as a render slave
• Installing the SPM license server
• Installing the Trial Version of XSI
• Installing your License
• Invalid Serial Number Errors

N

• NO DEFINITION SPECIFICATION

P

• PRB: Cannot get BatchServe to work with XSI 5.1
• PRB: Cannot run SPM Setup Program
• PRB: Legs on a Biped rig pop to the opposite side
• PRB: Raycast polygon selection selects extra polygons
• PRB: The storage folder c:/users/username/Softimage/XSI 6.0 cannot be found

R

• Runonce.bat

S

• Scene could not be
• Setting up a network license
• Setting up a server install
• Setting up a server install for Softimage
• SLP Licensing
• SPM FATAL ERROR - can't access dongle at -SLP
• SPM FATAL ERROR - can't open port IBU for dongle type SI0
• SPM FATAL ERROR - keylevel already used up

S cont.

• SPM FATAL ERROR - Unrecoverable application error
• SPM FATAL ERROR - Wrong SYSTEM ID
• Support How To Videos
• Support News Archive
• Support XSI 5 Archive

T

• Troubleshooting - Clean booting your computer
• Troubleshooting - ERR: Huge system time changes; cannot compensate
• Troubleshooting - ERROR : 2000 - A procedure couldn't be found in library (Cg Shader)
• Troubleshooting - Errors, Warnings, and other messages
• Troubleshooting - Failed to save Scene before system failure
• Troubleshooting - ilcor10.dll not found
• Troubleshooting - Successfully saved Scene before system failure
• Troubleshooting - WARNING : 3000 - Missing OpenGL extension
• Troubleshooting - WARNING : 3000 - RT shader DLL (Cg Shaders.dll) not found in path
• Troubleshooting 101 - The Basics
• Troubleshooting 102 - Testing the Display Driver
• Troubleshooting Application Conflicts
• Troubleshooting License Installation Problems
• Troubleshooting Render Problems
• Troubleshooting Startup Problems
• Troubleshooting with Process Monitor
• Troubleshooting: How to clean boot your computer

U

• Unable to initialize the cross thread notifier
• Upgrading From Foundation to Essentials 6.5
• Using the License Manager

W

• Wacom Tablet Error at Startup

X

• XSI DirectX9 Display - XSI could not create a DirectX9 surface
• XSI Support Blog